Frequently Asked Questions
Everything you need to know about your order, shipping, and BMX gear.
How long will it take for my order to be delivered?
Delivery times vary by location. Standard shipping within the UK typically takes 1-3 working days, while international orders can take 5-10 working days depending on the selected courier and customs processing.
Do you offer free shipping on complete BMX bikes?
Yes, we offer free shipping on most complete bikes within the mainland UK and to several international destinations. Please check our shipping page for specific minimum spend requirements and regional exclusions.
Are the bikes delivered fully assembled?
To ensure safe transit, all bikes are shipped in their original manufacturer crates and are approximately 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. We provide comprehensive assembly guides on our YouTube channel.
What is your return policy for parts and clothing?
We offer a 90-day return policy for any unused items in their original packaging. If a part doesn't fit or you've changed your mind, simply use our online returns portal to generate a label.
How do I know which frame size is right for me?
Choosing the right size depends on your height and riding style. We have a detailed 'BMX Size Guide' on our site that breaks down top tube lengths for street, park, and dirt riding to help you make the best choice.
Do you offer professional wheel building services?
Absolutely. If you purchase a rim, hub, and spokes together, our expert mechanics will build and true your custom wheel for free before shipping it out to you.